How To Order With Creative Solutions

Ordering & Help

How To Order

There are several ways of ordering your product with Creative Solutions, it's a case of whichever works best for you or your company.

Online: Browse our online Catalogue
Phone: Something bespoke? Call us to discuss your requirements
Email: Contact us with what you are interested in, and we can start the ordering process

If you have any questions about your artwork and what you need to do, speak to our friendly team on 01297 630130 who will gladly assist you, or drop us an email at sales@creativesolutions.co.uk

Ordering Online

1. To order online, decide on your product, add it to your basket and process the order online. You can either pay for your order online, have a quotation emailed to you, or request a phone call to take payment. Nice and easy!

2. Once you have checked out and ordered your product, we need to receive your artwork before we can get to work on the order. You can upload this using the 'file upload' tool in the top menu bar. If you need assistance with your artwork, for example any template files or use of our graphic designers, let us know and we can help.

If you're not sure what artwork to use or would like it to be professionally produced, the design team are on hand to help create the design you want.

Easy drop down options on product pages

Get a quote or complete your purchase in the basket

Great range of payment options and card types

Call us at any point for assistance and any questions

Call Us

We can help you with your order, quotation, and payment over the telephone. Please call 01297 630130 during our opening hours and we shall gladly assist.

Please note, we are not able to give quotes over the telephone. We need a bit of time to gather information, and will only produce formal quotes sent to your email for your consideration.

Open 8:30am - 5:00pm Monday - Friday

Friendly, knowledgeable team to assist you

No industry jargon!

No silly questions - we are here to help

Email

Custom, bespoke and orders with more flair need to be written in an email so we can digest and see exactly what you need. Its also great if you can attach any inspiration imagery, something you've seen you like, or the space your creation is going to go into.

If you need a tailored quote because of a bulk quantity, want to discuss a lead time, or any information you cannot find on the product pages, please let us know. We aim to get back to all enquiries within a couple of hours, and quotes back within a few hours.

Please contact sales@creativesolutions.co.uk and a member of our Sales Team will reply to you as soon as possible.

Discuss bespoke and tailored requirements

Ask us about faster lead times or bulk quantity discounts

Need assistance with a complicated or truly bespoke order or product creation

We aim for 1-2 hour replies to all emails

Help After Ordering

Once you've sent in your order request, we will be in touch and start moving the process forward.

As soon as we receive your order, we'll get straight to work. Our graphic designers will check any artwork to make sure it fits and looks how it should. They'll then send you a proof via email for you to check over and give the green light. From there, it's all systems go. We'll send it downstairs to our production team, who will bring your product to life using the latest technology.

Once made, we'll check it over, ensuring the quality of the product is as good as it can possibly be, before packaging it up and posting it to you securely.

We won't vanish away after we've made your product, we love seeing the process through to the end and installing your product on site should you require it.

We'll always be on hand to help should you have any questions or queries post order.

PREPPING YOUR ARTWORK

Artwork Guide

HAVE QUESTIONS?

Frequently Asked Questions

USEFUL INFORMATION

Terms and Conditions

GETTING YOUR ORDER

Delivery Information