Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Your Most Asked Questions

Need more help? Get in contact with our team on 01297 630130, or email at sales@creative-solutions-direct.co.uk

General Information

Everything from ordering, quotations, packaging and delivery.

How do I order from Creative Solutions?

We try to make ordering from us as easy as possible. Either use the online shop and order online, or contact us directly via email, phone or drop in and see us. For a full guide on how to order, check out our How It Works section. You can also order in-store at our premises in Axminster, Devon.

How do I get a product/service quotation?

Quotations can be sorted either online or offline. To obtain a quote through the website, simply add the products to the basket, hit 'continue to checkout', enter your address details and on the final page there will be an option to email this as a quotation.

Alternatively, contact us via sales@creative-solutions-direct.co.uk and we can email across a quotation. 

How long does the process take?

Contact > Quotation > Order Confirmation > Artwork > Production > Packaging > Delivery

We offer the best possible lead times on production and delivery of your item(s). Due to supplier delivery and demand, lead times may differ pending on the product(s) purchased. This lead time will be confirmed with you on receipt of your Order Confirmation email from the team or during consultation.

I don't know which product is best, can you help?

We certainly can. Don't hesitate to contact us, we're here to help. Call us on 01297 630130 or email us at sales@creative-solutions-direct.co.uk. Our team have vast experience and can help advise the right product for you based on your requirements and budget.

The product I want isn't on the website - is that it?

Not at all. We have the in-house capability to produce bespoke products tailored to your needs. In fact, most of our signage range can only be purchased offline.

We're happy to tweak any products or order in new materials to help bring your idea to life. Give us a call or come in and see us and we're sure we can help.

What companies have you supplied to?

Over the years we've built up a loyal customer base, both regionally and nationally. We're proud to work with corporate blue-chip companies such as Red Bull, HIX restaurants, the NHS and BT, but equally we love fulfilling local businesses needs in Devon, Dorset, Somerset and the surrounding areas. There is no job too big or small.

Will you install my product?

We can offer a installation service, and cost this for you during the quotation stage. We take particular pride in seeing the process right through to the end from design to install. Let us know if you would like us to install your product and we'll find a time and date that's right for you. We serve the length of the UK.

What warranty do you offer?

We offer warranties on nearly all of our products, and it is very much product dependent. Head to the individual product page to see the manufacturers guarantee.

Do you offer discounts for large quantity orders?

Yes. We offer discounts for bulk buying. To find out what the discount is, either head to the product page directly or contact us for a quote and we'll let you know.

What quality of graphic prints do you offer?

We always print to the highest photographic quality on our state of the art printers. The difference in price between products tends to relate to either hardware, or the substrate being printed on. The quality of print never changes!

What do I need to supply you for my order?

That's dependent on what you purchase from us. We will let you know exactly what we need to get the process going for you, and check-in with you throughout if we have questions. If you need artwork printed or made, we'll need that sent over to us. You can upload it via the Artwork Uploader, or send it via post or email. If you're not sure what artwork you want, the creativestudio design team are able to help professionally design your product.

Artwork and Graphic Design

The creativestudio design team are there to help you produce the design you're looking for, either alongside you or remotely. They can help in every aspect, from logo design to designing signs, brochures and websites. Head to the creativestudio page to find out more.

I need help with my design / I don't have any artwork

The creativestudio design team are there to help you produce the design you're looking for, either alongside you or remotely. They can help in every aspect, from logo design to designing signs, brochures and marketing material. Head to the creativestudio page to find out more.

How can I check the design work you do?

We'll always send a proof of your artwork and how it will look before creating your product. It won't go in to production until you have given it the green light.

I don't know how to set up my artwork file, what do I do?

Most of our products have the artwork files at the bottom of the product page. Download the file, which contains the template in which to put your artwork. If you can't see it on the page, email us at sales@creative-solutions-direct.co.uk and we'll send it across.

If you need any advice or guidance, call our friendly team on 01297 630130.

Where can I find the artwork template and instructions to create a print-ready file?

To create your print ready file, we recommend using the template available on the product page you are ordering. To modify the template, you will need a graphic design program such as Photoshop, Illustrator or equivalent. We can accept Word documents. 

The template already contains the bleed required for your chosen product, as specified in the text on the document.

When and how do I send you my artwork?

To send us your artwork, simply use the artwork upload button in the top menu of the website. Alternatively you can email it across to us at sales@creative-solutions-direct.co.uk. 

You can send us your artwork anytime after you've submitted your order.

What software can I use to create my artwork?

You can use all the common publishing software to create your artwork, including Adobe Illustrator, Adobe Photoshop, Adobe InDesign and other commonly used design programes. We do accept Microsoft Word and Microsoft Publisher documents. Please ensure your artwork is sent in as a high resolution file, and where required in vector format.

Packaging & Delivery

We will ensure your products reach you safely and within the discussed timeframe. However we do work with third party courier services, so sometimes accidents can occur.

My product has arrived damaged, what do I do?

If after receiving a package that appears to be in good condition the receiver opens it and discovers it to be damaged, there is a good possibility we can put in a claim and our carrier will review it. It you are presented with a package that is clearly damaged you should always sign for it as 'damaged'. 

If damage has occurred and you haven't signed for the goods as damaged, then we will need to be informed on the day of delivery, or the next morning if it was a late afternoon delivery. This must be within 24 hours or we cannot accept your claim. We will require you to show pictures of both packaging and its contents, clearly showing the nature of the damage.

How fast can you deliver my order?

We offer the best possible lead times on production and delivery of your item(s). Due to supplier delivery and demand, lead times may differ pending on the product(s) purchased. This lead time will be confirmed with you on receipt of your Order Confirmation email from the team or during consultation.

How much does delivery cost?

Standard charge is £14.95 up to 20kg. Surcharges may apply above 20kg or custom size. Head to our delivery page to see further details. We will always advise you if there will be any extra costs. 

What courier services do you use?

We use a range of couriers pending where your delivery address is. Mostly TNT or City Link, apart from large consignments where we use dedicated transport to reduce the possibility of transit damage.

Do you delivery anywhere?

Yes! Anywhere in the world. Please bare in mind that non-UK mainland and International addresses will cost more.

Can goods be delivered to an address other than the invoice address?

Yes. When ordering you will be asked for the delivery address as well as the invoice address. The invoice will be sent to you via email, not in the post, when your goods leave us. If you would like to order delivered as a 'white label' service, please let us know.

Do you provide white label delivery?

Yes we do. Just let us know once your order has been placed.

If you cannot find an answer to your question here, please check our Terms & Conditions or please contact us!

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