Delivery

We use TNT or City Link for all deliveries apart from large consignments when we use dedicated transport to reduce the possibility of transit damage.

Next working-day courier delivery is FREE OF CHARGE to one mainland UK address for all orders over £395.00 (excluding VAT). This applies to all our standard products under 20kg such as banner stands, pop-up display kits, Linears, Isoframes, Noticeboards, Whiteboards, A-Boards, Panel Kits, point of sale Items and all modular display items that can be sent by courier.

For Items over 20kg and non-standard or bespoke items (such as large signage and high quantity orders) and deliveries that require pallets, there will be an additional delivery charge which you will be made aware of before the order is fully processed.

Next day deliveries can be made anytime through the day from 8.00am - 6.00pm. If a delivery is required earlier, orders may be upgraded (surcharge applies) to a more time specific slot e.g. Pre 12 Noon.

Please see the table below for the pricing structure that currently applies to our products.

Courier Delivery ChargesOrders Less Than £395.00*Orders Over £395.00*Excess Length / Weight Charge (20kg plus)

Next Working Day before 5:30pm
- Standard Items

(up to 20kg)
£14.95 FREE £0.50 per kg over 20kg or 1.6m

Next Working Day before 5:30pm
- Non-Standard Items

(up to 20kg)
£POA POA -

Next Working Day before 12 Noon
- Standard Items

(up to 20kg)
£25.00 £9.95 £0.60 per kg over 20kg

Next Working Day before 12 Noon -  - Non Standard Items

(up to 20kg)
POA POA POA

Next Working Day before 10:30am 
- Standard Items

(up to 20kg)
£32.00 £17.00 £0.70 per kg over 20kg

Next Working Day before 10:30am 
- Non-Standard Items

(up to 20kg)
POA POA -

Next Working Day before 9:00am 
- Standard Items

(up to 20kg)
£39.00 £22.00 £0.80 per kg over 20kg

Next Working Day before 9:00am
- Non-Standard Items

(up to 20kg)
POA POA -

Same Day Delivery Throughout UK
POA POA -

Saturday Delivery 
- Standard Items 
Add £18 to above charges Add £18 to above charges £0.80 per kg over 20kg

Saturday Delivery
- Non-Standard Items
POA POA POA

4ft x 4ft Standard Pallet 
(UK Mainland)
£50.00 £50.00 Fuel Surcharge @ 9%

8ft x 4ft Standard Pallet 
(UK Mainland)
£98.00 £98.00 Fuel Surcharge @ 9%

4ft x 4ft Standard Pallet 
(Other UK - e.g. Highlands, Northern Ireland, Isle of Man, Isle of Wight)
POA POA Fuel Surcharge @ 9%

8ft x 4ft Standard Pallet 
(Other UK - e.g. Highlands, Northern Ireland, Isle of Man, Isle of Wight)
POA POA Fuel Surcharge @ 9%
TNT European Courier Delivery Service Charge - guide Only (call for quotation)0-20kg20+ kg add per kg
Belgium, France, Germany, Holland, Luxembourg £POA £POA
Austria, Denmark, Italy, Spain £POA £POA
Finland, Portugal, Sweden £POA £POA
     
Small Packet Royal Mail Delivery Charges Minimum Charge  
First Class Post including Packaging £7.00  
Pre-9.00am Special Delivery Service £18.00
Pre-1.00pm Special Delivery Service £12.00  

IMPORTANT!! - PLEASE READ BELOW FOR DELIVERY INFORMATION:

  • Courier company terms and conditions of service includes clauses that allow timed deliveries to be up to 60 minutes late without penalty due to worsening traffic, congestion and parking problems. Not often applicable but please bear with them.
  • When signing for goods received you are signing to say that the package appears to be in "good condition", not that the contents are intact. The comment "unchecked" makes no difference.
  • The drivers do not have time to wait for you to open packages to check the contents.  We have made every effort to ensure that these goods have been adequately packaged. 
  • If after receiving a package that appears to be in good condition the receiver opens it and discovers it to be damaged there is a good possibility we can still put in a claim and our carrier will review each case on its merits. If you are presented with a package that is clearly damaged you should always sign for it as "damaged"
  • If damage has occurred and you have not signed for the goods as damaged then we will need to be informed on the day of delivery, or the next morning if was a late afternoon delivery, THIS MUST BE WITHIN 24 HOURS OR WE CANNOT ACCEPT YOUR CLAIM We will require you to provide pictures of both the packaging and the contents, clearly showing the nature of the damage.
  • Courier Companies cannot be expected to call you with times of delivery, as the drivers do not have to have Mobile Phones supplied. The best way to receive goods within a specific time-frame is to ask for a time specific (e.g Pre-12 Noon) delivery.
  • Creative Solutions does not accept responsibility for late or non-delivery of goods dispatched by First Class Royal Mail.
  • Goods are not insured and therefore claims for non-delivery or damaged goods are at the risk of the customer. This can be arranged for you at an extra charge.
  • All Postage charges attract VAT @ the current rate.
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