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Terms & Conditions

Please find our full Terms & Conditions for Products and Sales, Digital Design Services, and Privacy Policy below.

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Please find our full Terms & Conditions for Products and Sales, Digital Design Services, and Privacy Policy below.

The Company retains copyright of its designs and accepts no responsibility for any infringement of patent or copyright or registered design of any third party incurred in carrying out Customer’s directions.

BLUEBIRD GRAPHICS LTD T/A CREATIVE SOLUTIONS TERMS AND CONDITIONS OF SALE

PRICING

All prices shown on the Creative Solutions website or advertisements are suggested prices only and we reserve the right to amend prices without prior notice to cover any increases in the costs of materials services or labour or in taxation or duty which may take place prior to delivery of the order.

Quotations indicate the price at which the Company would be willing to supply goods subject to variation set out below. They are not offers to supply goods and any order placed on the basis of a quotation must be accepted by the Company for a Contract to arise. Any price contained within a quotation made by the Company shall be held for a period of time detailed to you at the time the quotation is sent. We reserve the right to revise the contract price as is necessary.

All prices on the website do not include VAT or carriage, which is added at the end of your transaction prior to checkout. This is also detailed in any quotation.

PAYMENT TERMS

Please note that if a pre-arranged credit line has been extended Bluebird Graphics Ltd T/A Creative Solutions credit terms of payment are 30 days from date of invoice. All payments should be made in sterling in accordance with our agreed terms. If in default the company reserves the right to charge interest on overdue accounts. The rate at which this will be charged will be detailed at the inset of an account being opened. The company reserves the right to withhold despatch of orders if the account is in arrears.

We accept Visa and Mastercard payments with no fees, as well as American Express (fees apply). Should you which to pay for an order by Cheque, please make all cheques payable to 'Bluebird Graphics Ltd' and send to Creative Solutions, Unit 8C Weycroft Avenue, Millwey Rise Industrial Estate, Axminster, Devon, EX13 5HU. Please be aware an additional 7 working days will be added to the working lead time of your order to allow your cheque to clear our bank account.

If you pay via BACS, we ask you let us know payment has been scheduled and provide a receipt of the transaction. We check our accounts daily and will commence orders as soon as payment is showing as received and confirmed.

DELIVERY AND CARRIAGE

We are able to offer an incredibly competitive standard delivery fee on our website when ordering online. For bespoke quotes and offline orders, delivery costs are unique to each product and based on weight, size and quantity. Fees are also changeable pending the delivery address, region and country. This will be detailed in any quotation and order confirmation.

We can quote for Mainland UK, Northern Ireland, Highlands & Islands, Channel Islands, Isle of Man and other remote locations, including International destinations. Ordering online is limited to the UK Mainland and other surrounding areas. If a postcode or zip code is entered outside of these zones, the basket will turn into a 'Quote Only' and will be forwarded to our estimators on completion to manually calculate shipping for you.

The Company shall not be responsible for loss arising from delay or failure to deliver arising from an Act of God, war, civil disturbance, riot, industrial action or dispute, natural calamity, non-availability of materials, breakdown of plant or machinery, controls, restrictions or prohibitions of Government or any other competent Authority, fire, flood, sabotage, or other cause beyond the control affecting the Company or any supplier or carrier for the Company.

DELIVERY TIMES

Delivery dates are given in good faith only and whilst the Company will make every effort to ensure that goods are delivered by such date as in acceptance of order form the Company cannot be held liable to the Customer for any consequences whether direct or indirect of failing to deliver the goods by that date or at all.

We offer the best possible lead times on production and delivery of your item(s). Due to supplier delivery and demand, lead times may differ pending on the product(s) purchased. This lead time will be confirmed with you on receipt of your Order Confirmation email from the team or during consultation.

The Company cannot be held liable to the Customer for any delay in timed deliveries. If goods are delayed for any reason whatsoever, the delivery charge will be taken down to the next level of service after delivery has been completed. The Customer cannot refuse delivery of goods because of delay and shall be liable for all goods despatched.

RECEIPT OF GOODS & ACCEPTING DELIVERIES

If you can see any visible damage to the parcel packaging or suspect damage to the item, in order to process any claims should your order arrive in less than perfect condition, you must sign for your delivery as DAMAGED.

In the unfortunate event of your order arriving in less than perfect condition you must report this to us within 24 hours so that we can process a claim. Please email sales@creativesolutions.co.uk including your Order Reference Number and supporting photos clearly showing damage. Reported items after this time may lead to us being unable to support any claims.

CANCELLATIONS

The Consumer Contracts Regulations 2013 outline your cancellation rights for purchases made online or by phone. You have the right to cancel your order for goods from the moment you place the order until 14 calendar days after you receive the goods. For orders containing multiple items, the cancellation period extends to 14 calendar days from the day you receive the final item.

If you have ordered by mistake or changed your mind and wish to cancel, please notify us in writing by emailing sales@creativesolutions.co.uk within 14 calendar days of receiving your goods. After notifying us, you have an additional 14 days to return the goods to us – please refer to our returns policy below for further details.

If you choose to return goods to us we will not be responsible for any damage or loss that occurs during transit. If items are lost or damaged during transit when being returned we reserve the right to charge you or not refund you for the items.

Please note: Orders for custom-made or bespoke items cannot be cancelled unless they are faulty. This exemption applies to all custom printed products, including whiteboards and pavement signage, as well as made to order or bespoke sized goods including office screens, display boards, and notice boards.

RETURNS: FAULTY GOODS

Should your goods arrive faulty or with a manufacturing defect, please contact us within 30 days of purchase to request a refund or exchange. We will cover the cost of returning the faulty items and delivering a replacement.

RETURNS: MANUFACTURED TO ORDER / CUSTOM PRINTED AND/OR BESPOKE ITEMS

Items that are made to order, customised to your specifications, or custom printed with your supplied artwork cannot be returned or exchanged unless they have manufacturing defects. Any such defects must be reported within 24 hours of delivery. This policy applies to, but is not limited to, all custom printed products, office screens, desk screens, partitions, acrylic and perspex products, display boards and noticeboards, signage, and health and safety signs. These items are produced exclusively upon receiving your order and are not kept in stock for immediate dispatch. You will have multiple opportunities to review sizing, colours, and artwork proofs before production begins, so please notify us as soon as possible if you spot any errors or need to change your requirements.

REFUNDS

If you return goods and are entitled to a refund, we will process the refund within 14 days of either receiving the returned goods or receiving proof that you have sent them back, whichever is sooner. Delivery charge refunds will be discussed with you during the returns process and is dependent on the service used.

GUARANTEES

We advertise and sell our products with full guarantees ranging from 1-25 years depending on the product. If your goods fail due to a manufacturing defect during this time frame you should contact us first to discuss and email a descriptive photograph of the defects for evaluation and maybe then return them to us whereby we will inspect the goods and repair or replace free of charge.

THE CLIENT'S RESPONSIBILITIES

It is the Customer’s responsibility to ensure that the use to which any goods supplied by the Company is put, complies with requirements of Local Planning Authorities and other interested departments and the responsibility for obtaining any planning permission and permits is entirely that of the Customer. All charges levied by authorities before, during and/or after erection of any goods supplied by the Company are to be borne by the Customer and that in the event of there being any infringement thereof the Customer will not be entitled to any breach of contract of sales.

It is the customer’s responsibility to ensure that no thoroughfare throughway or services are likely to be obstructed and any damage caused thereto is the responsibility of the Customer. It is also the responsibility of the Customer to ensure that any structure that is to bear any goods supplied by the Company is of adequate strength and in good enough condition to bear the extra weight or loads thereon involved.

PRINTING AND ARTWORK

Please ensure you have created and/or checked your artwork ahead of submission so that it meets our artwork specifications. Although we endeavour to check over artwork for print, we cannot accept responsibility for any errors on the original artwork file.

Prices for items with graphics are based on the customer supplying finished (print-ready) artwork, and are subject to review upon receipt of the artwork. Creative Solutions reserves the right to re-quote if the artwork requires additional studio time and checks. We can also create artwork according to the customer's specifications for an additional fee.

For any artwork queries or pricing information, please contact the Sales Team at sales@creativesolutions.co.uk.

GRAPHIC DESIGN

Graphic Design, Digital Artwork Proofs, Imagery and all digital design services created by Creative Solutions are created for the sole purpose of print completed by Creative Solutions. Original design and artwork files are exclusively owned by Creative Solutions. These files are securely stored on our server for five to seven years, allowing clients to reorder products manufactured and supplied by Creative Solutions using their stored artwork. Clients will not incur additional graphic design charges unless amendments to the files are necessary.

Upon completion of the Services, and expressly subject to full payment of all fees, costs, and out-of-pocket expenses due, Creative Solutions grants to The Client the rights in the Final Art as outlined in the proposal. Any additional uses not identified herein or reselling of the artwork is not permitted without prior written consent.

General Changes. Unless otherwise provided in the Proposal, and except as otherwise provided for herein, The Client shall pay additional charges for changes requested by The Client which are outside the scope of the Services on a time and materials basis, at Creative Solutions' standard hourly rate of £60.00 per hour. Such charges shall be in addition to all other amounts payable under the Proposal, despite any maximum budget, contract price, or final price identified therein. Creative Solutions may extend or modify any delivery schedule or deadlines in the Proposal and Deliverables as may be required by such Changes.

Substantive Changes. If The Client requests or instructs Changes that amount to a revision in or near excess of fifty percent (50%) of the time required to produce the Deliverables, and or the value or scope of the Services, Creative Solutions shall be entitled to submit a new and separate Proposal to The Client for written approval. Work shall not begin on the revised services until a fully signed revised Proposal and, if required, any additional retainer fees are received by Creative Solutions.

Timing. Creative Solutions will prioritise performance of the Services as may be necessary or as identified in the Proposal and will undertake commercially reasonable efforts to perform the Services within the time(s) identified in the Proposal. The Client agrees to review Deliverables within the time identified for such reviews and to promptly either, (i) Approve the Deliverables in writing or (ii) provide written comments and/or corrections sufficient to identify The Client’s concerns, objections, or corrections to Creative Solutions. Creative Solutions shall be entitled to request written clarification of any concern, objection, or correction. The Client acknowledges and agrees that Creative Solutions' ability to meet any and all schedules is entirely dependent upon The Client’s prompt performance of its obligations to provide materials and written approvals and/or instructions according to the Proposal and that any delays in The Client’s performance or Changes in the Services or Deliverables requested by The Client may delay delivery of the Deliverables. Any such delay caused by The Client shall not constitute a breach of any term, condition, or Creative Solutions’ obligations under this Agreement.

GRAPHIC DESIGN REFUNDS

All digital design services are rendered ensuring quality. If at any time in the service rendering process, you are not satisfied with the quality of work, you may bring it to our attention. In general, we will not refund payments on time spent/services rendered, since Creative Solutions charges are based on the hours of work spent on the project. If a Customer contravenes the Company’s terms of service, a refund will not be issued.

Refunds are only possible if we are unable to render the services to you. The refund will be based on any hours that you have paid for but not used. No refunds will be given for hours spent on research, development, design, and administration. All deposits are non-refundable under any circumstances.

All orders are accepted subject to the above terms and conditions.

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