Customer Charter

The Creative Solution Promises

We will always supply you with the highest quality product. We never cut corners or do anything that might compromise the end product. We use the best available ink, the highest specification printers and employ staff who care about the end product as much as you do. We want you to have complete peace of mind when you order with Creative Solutions, and the following is pledged with this in mind; 


  • To use feedback to improve our service

We will always seek honest feedback, whether it be good or bad. That way we can provide you with more of the good bits, and less of the not-so-good bits. We will never be stationery as a company.

  • To make creating prints, signs, displays and exhibitions an easy process

We will endeavor to make the process as simple and stress-free as possible for you. You tell us what you want, then relax as we get to work on providing you your product.

  • We will always operate an honest price policy

When you speak to any member of our team, they will give you an honest view on what product is best for your needs and with your budget in mind. We want to give you the right solution, not the most profitable one. We will explain all of the pricing fairly and honestly.

  • We'll be there whenever you need help or advice

Our staff have extensive experience, whether it be what exhibition stand would work best, or helping your company design a new logo, we'll be there to provide you honest and expert advice.


Matt Coalter

"We insist on getting things right. Most of the time we do it first time, but occasionally things don't go as they should.

If there's any problem at all with your order or you're not happy with it, let us know and we'll reprint it straight away to make it right."

Matt Coalter, Co-Director


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